Community as a Leading Indicator
Treat Discord, Telegram, and forum conversations as early warning systems, not vanity metrics. Track contributor concentration, moderator interventions, retention cohorts, and question complexity. Combine sentiment with qualitative tags that capture intent, confusion, and unmet needs. Publishing periodic community notebooks built trust and surfaced product fixes faster than any survey. Fold these signals into roadmap decisions and media plans, creating a virtuous cycle of learning and loyalty.